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A&E won't kiss it better…

We only deal with real emergencies.

Injured or unwell?

Don't just go to A&E if it's not a serious emergency.

Simply find your symptom on the drop down list, enter your postcode and hit the 'Find service' button.

Find the right service to treat you – it may be quicker, and even be closer to your home. Using the right service means you don't spend hours waiting in A&E, and treatment can be given quicker to those really in need of urgent care.

Want local health advice?

If you're feeling unwell, make sure you seek the right help and advice.

self care

Self-care

Coughs and colds / Grazes / Hangover

You can treat these sorts of conditions at home – in fact, that's the best place for you.

Self-care is the best choice to treat very minor illnesses and injuries.

A range of common illnesses and injuries can be treated at home simply by combining a well-stocked medicine cabinet with plenty of rest.

Make sure that your medicine cabinet is well stocked with:

  • Paracetamol
  • A thermometer
  • Antihistamines
  • Aspirin (not for under 16yrs)
  • Rehydration mixture
  • Anti-diarrhoea medicine
  • Plasters
  • Indigestion remedy
pharmacies

Pharmacies

Diarrhoea / Headache / Sore throat / Painful cough / Runny nose / Minor illnesses / Upset stomach / Skin conditions

Your pharmacist is a health care professional who can provide advice and treatment for these common conditions as well as dispensing prescriptions.

A number of local pharmacies in Lewisham offer advice and medicines for a range of conditions, without an appointment. Free emergency contraception is also available at some local pharmacies.

As part of the Lewisham Pharmacy First Scheme, your pharmacist can supply medication for certain conditions avoiding the need to go to your GP. Ask your local pharmacist or GP if you are able to use this scheme.

gp

GP Surgeries

Backache / Ear pain / High temperature / Vomiting

These are some of the things your GP can help you with. Your GP is your first port of call for ongoing illnesses or injuries.

Your GP provides a range of services by appointment and will be able to assess your immediate needs as well as refer you into a specialist service, such as outpatients, if necessary. Your GP also knows your medical history so is best placed to manage you.

GP services are available 24/7. Many surgeries open longer hours now; however if your surgery is closed, call the South East London Doctors on Call (SELDOC) service on 020 8693 9066. This out-of-hours service is run by local GPs and they will provide you with an over-the-phone consultation or ask you to attend one of their clinics for an out-of- hours appointment.

walk-in centre

Walk-in centres and minor injuries units

Infections / Blood pressure checks / Stomach aches / Vomiting and diarrhoea

Visit the Greenwich walk-in centres:

Thamesmead Walk-In Centre, 4-5 Thames Reach Thamesmead, London SE28 0NY

Clover Health Centre, Equitable House Woolwich New Road, London SE18 6AB

Open 8am – 8pm, 7 days a week

urgent care centre

Urgent care centre

Severe cuts / Severe burns / Sprains / Strains / Suspected breaks

If you have an urgent and severe but non-life- threatening illness or condition then attend the UCC. Always consider an alternative service appropriate for your needs.

The UCC is in the same location as the A&E department at Lewisham Hospital and on arrival you will be treated by the relevant department depending on your clinical need.

Visit the Lewisham UCC at:

Lewisham Hospital, Lewisham High Street London SE13 6LH.

Call 020 8333 3000 or visit www.lewishamandgreenwich.nhs.uk

A&E

A&E

Blacking out / Bleeding you can't stop / Severe chest pain / Choking / Loss of consciousness / Stroke

These are all emergencies and you need urgent hospital care. If someone is too ill, for example if they have collapsed or can't breathe, dial 999 for an ambulance.

999 A&E departments should only be used in a critical or life-threatening situation. A&E departments provide immediate emergency care for people who show the symptoms of serious illness or have injuries that could be life-threatening.

At A&E the most seriously ill patients will be seen before those with less urgent care conditions. This means that some people have to wait for several hours or they may be signposted to their GP, pharmacist or another health care service that will be able to assist.

The Lewisham A&E is at Lewisham Hospital Lewisham High Street, London SE13 6LH.

Call 020 8333 3000 or visit www.lewishamandgreenwich.nhs.uk

Winter tips - be prepared

Be prepared – make sure your medicine cabinet is stocked up with:

  • Paracetamol
  • Aspirin (not for under 16yrs)
  • Anti-diarrhoea medicine
  • Rehydration medicine
  • Indigestion mixture
  • Plasters
  • Thermometer

Stay warm

  • Keep room temperature warm and comfortable
  • Wear lots of thin layers and a hat, scarf and gloves if you go outside
  • Have regular hot drinks and hot meals that include fruit and vegetables
  • Take regular, gentle exercise to generate body heat

For those over 60, low income families and people with disabilities, further help and information is available from: www.gov.uk simply type "keep warm, keep well" into the search engine.

Stop things spreading & recover properly – if you do catch a cold or flu, make sure you:

  • Stay at home and get plenty of rest
  • Have lots of non-alcoholic drinks
  • Sneeze into a tissue
  • Wash your hands regularly to avoid your infection spreading
  • Eat if you feel able to
  • Let a friend or neighbour know you are ill

Norovirus

Norovirus, sometimes known as the winter vomiting bug, is the most common stomach bug in the UK, affecting people of all ages. The virus, which is highly contagious, causes vomiting and diarrhoea. There is no cure so you need to let it run its course and it should last no more than a couple of days.You can find out more on NHS Choices at www.nhs.uk including information on symptoms and how to treat the virus.

Remember

If you are over 65, have a long-term health condition or are pregnant, you can get a free flu jab from your GP. A nasal spray version of the vaccine is available for children eligible for the jab.